Next Business Day
Rapid replacement of DCN equipment for the next business day
Lead time*
Satisfaction
Your network under full protection
Learn about the key benefits of NBD services
Reduce downtime
Infrastructure security
SLA compliance
Why is it worth it?
Availability for all current DCN equipment sold
Replacement of equipment within one working day in Poland
Same business day shipping for requests by 2:00 pm
*24h provided that the notification is made on a business day, no later than Thursday by 2 pm.
How does it work?
Wsparcie w konfiguracji urządzeń DCN
01
Notification of failure
Report the problem by 2:00 p.m. on a business day with your serial number and contact information
02
Diagnostics
DCN Europe technical support contacts and performs initial diagnostics
03
Shipping
Shipping a replacement device**
04
Return and update
Return of damaged equipment and warranty update
*24h provided that the notification is made on a business day, no later than Thursday by 2 pm.
For whom?
Dedicated solution for professionals
Service aimed at partners working with DCN Europe who offer network equipment to end customers
Ideal solution for customers requiring high infrastructure availability.