Premium support
Ensure business continuity with technical support for DCN equipment
Czas reakcji krytycznej
Wsparcie techniczne
Zadowolenia
SUPPORT
How can we help you?
Check out what we offer in terms of technical support
Remote support
- Diagnosis of technical problems
- Configuration optimization
- Examples of solutions
On-site support
- Assistance with complex cases
- Direct technical support
- Cooperation with R&D
Why choose technical support from DCN Europe?
Breakdown in the network? We'll help you figure it out!
Oszczędność czasu
Ekspercka pomoc na żądanie
Ciągłość działania
How does it work?
Support tailored to your operational needs
SLA level selection
Reporting a problem
Quick response
SLA Levels
Guaranteed response times
Critical Submission
2H
Response within 2 hours
(Mon-Fri, 8am-4pm)
Non-critical reporting
24H
Response within one day
(Mon-Fri, 8am-4pm)
Sectors in which we operate
We serve sectors that require stability and reliability of network infrastructure
Technical support helps ensure uninterrupted network access for thousands of users.
Network reliability is critical for patient monitoring systems and access to medical e-documentation.
Schools and universities need a stable network to support e-learning and distance learning platforms.
Technical support helps keep production flowing and minimize downtime.
Quickly resolving technical problems ensures guests have uninterrupted access to network services.
Technical support guarantees this continuity of operation and a positive visitor experience.