1. If the sales document or a separate document signed by DCN EUROPE and the Buyer indicates that the device is entitled to premium technical support, regardless of the basic technical support service, DCN EUROPE further undertakes to provide support on the following terms.
2. The condition for the provision of Premium Technical Support is the payment by the Buyer of the fee for the provision of this service in the amount indicated in the sales document or in a separate document, signed by DCN EUROPE and the Buyer.
3. The terms of the premium support service apply to the period for which it was purchased
4. Premium technical support requests are accepted on weekdays from Monday to Friday from 8:00 a.m. to 4:00 p.m.
5. The time to respond to the submitted premium application is determined up to 3 working days from the date of correct registration of the application in the system and receipt of email confirmation.
6. Premium technical support service, is not equivalent to solving the reported technical problem
7. The implementation of technical support should be carried out using the form, available at the Internet address https://www.dcneurope.eu/pl/wsparcie-i-uslugi/gwarancje, or by email: support@dcneurope.eu.
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In the case of applications via email support@dcneurope.eu, the content of the message must contain the same information as in the registration form (https://www.dcneurope.eu/pl/wsparcie-i-uslugi/gwarancje), in particular the serial number of the device, the information that the request relates to premium technical support and the contact details of the applicant.